Feedback is seen by most of us as the lifeline to on going improvement. Independents, who have left the corporate world, may even see the lack of feedback as what they miss the most from their previous life. So why is it that I talk about the destructive power of feedback?
Well this morning I have just been caught out. I overheard a conversation from someone I know and noticed something that could be done even better. I am a true activist and totally compelled to be helpful. So Driven by my desire to help the other person to improve performance, I delivered instant feedback in one short sentence.
The impact was immediate and etched on the face of the recipient of my comment. It clearly demonstrated just how wrong I had been. Playing back what I had said in my own head, I realised not only the feedback I had given was: totally inappropriate, badly thought through, poorly timed but, more importantly, more poorly delivered. So my well intentioned action was more disempowering than empowering. How does the saying go: “the path to hell is paved with good intentions…”
What I have learnt is that good intentions are not enough to ensure feedback is useful enough to anyone; feedback without forethought or permission is probably best if not delivered at all.
Hélène created the FunShop to help those at crossroads personally or professionally find a sense of direction and increase in self confidence. www.thefunshopway.co.uk