What annoys me is businesses who take advantage of their customers.
They know they have the upper hand, a position on the higher ground, or have their expertise on their side. Of course they do, otherwise the customer would not hire them for the job they wanted done. But abusing this status to the customer’s detriment does not make them very salubrious.
Recently I have come across two WordPress websites that dismally fail their owners. As this is going against the grain of the Fairy Blog Mother, who has been set up purely to help people with their blogs or WordPress websites, I needed to write about it.
I work on the same level as the website owners, to make sure it is practical, useable and easy to understand. It’s one of my principles is that the owner should be able to enter their website to take full advantage of the content management system (CMS) and do their own editing, adding pages, etc. I do not use any clever coding (unless absolutely necessary) to make this possible.
But website developers who have at their fingertips the knowledge of web coding language sometimes like to flex their HTML muscles to set themselves apart from their customers. This is all very well and good, but the whole concept of CMS is that anybody should be able to use it. By creating a WordPress website so that none of the pages, let alone their content, can be seen, accessed or edited, is not playing fair.
And another website owner found out that whenever he created a new page or post, the theme became corrupt, causing the web developer to wade in to sort it out (for a fee, of course). This smacks of an unstable theme, which is totally unnecessary considering how many themes there are available via WordPress.org, and many more besides.
Any web developer who offers websites using WordPress really ought to find out more about this platform before launching in and making a pig’s ear of the proceedings. This is not a case of thinking a knowledge of .php will suffice, as this usually results in disappointment and an awful product. I can easily tell WordPress websites that have been created by an incompatible theme or have been ‘stripped down’ via the back door in a vain attempt at ‘designing’.
Transparency is vital for setting the scene for honesty and trustworthiness. The web developer should have put themselves into their customers shoes, started thinking like they do, imagined the situation the website owners might be when working on their websites, and created the WordPress system accordingly. By doing this the website they delivered would have been fully useable for all concerned, of which the access could have been correctly and usefully restricted to preserve the sanctity of the design.
And then the whole reason for having a WordPress website rather than another platform will have been both fulfilled and justified.
About the author:
Alice Elliott’s alter ego is the Fairy Blog Mother, a magical educational resource for all your blogging needs. Find out about her tuition and design services at http://fairyblogmother.co.uk